Privacy Policy
Effective Date: August 21, 2026
Plomberie D’ Experts (“Plomberie D’ Experts,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website, contact forms, services, and communications.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
First and last name
Email address
Telephone or mobile number
Service address
Information about your plumbing or service request
Appointment or scheduling information
Communications you send to us
Other information you voluntarily submit through our website or contact forms
We may also automatically collect certain technical information when you use our website, including IP address, browser type, device information, referring pages, website activity, and cookie or analytics information.
2. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and service requests
Schedule, confirm, and manage appointments
Provide plumbing, repair, maintenance, and related services
Send service and account-related communications
Provide customer support
Send marketing or promotional communications when you have separately consented to receive them
Maintain and improve our website and services
Prevent fraud, misuse, or security incidents
Comply with applicable laws and legal obligations
3. SMS/Text Messaging
PLOMBERIE ET SERVICES D'EXPERTS INC may provide SMS/text messaging programs for customers who expressly opt in.
Transactional SMS
If you check the applicable transactional SMS consent box, you consent to receive text messages concerning services you requested. These communications may include:
Appointment confirmations
Appointment reminders
Service updates
Account notifications
Customer support communications
Marketing and Promotional SMS
If you separately check the marketing SMS consent box, you consent to receive recurring marketing or promotional text messages from Plomberie D’ Experts. These may include:
Special offers
Service announcements
Promotions
Company updates
Consent to receive marketing or promotional SMS messages is not a condition of purchasing goods or services.
Age Restriction
You must be at least 18 years old to receive SMS communications.
Message Frequency
Message frequency may vary depending on your interactions with us and the services or communications you request.
Message and Data Rates
Message and data rates may apply according to your wireless carrier and mobile service plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to a message.
After opting out, you may receive a final confirmation message. You will no longer receive messages from the applicable SMS program unless you subsequently opt in again.
Help
Reply HELP for assistance or contact us using the contact information provided below.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
4. Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
We may use service providers that help us operate our messaging program, but mobile information and SMS consent will not be sold or provided to third parties for their own marketing or promotional purposes.
5. Information Sharing
We may disclose personal information to service providers that perform services on our behalf, such as website hosting, communications, scheduling, payment processing, analytics, or other operational services.
We may also disclose information:
When required by applicable law or legal process
To protect our rights, property, customers, or others
In connection with a merger, acquisition, sale, or transfer of business assets
With your direction or consent
We do not sell mobile phone information or SMS opt-in consent information for marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain website functionality, understand website usage, improve user experience, and perform analytics.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, and comply with applicable legal requirements.
9. Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law.
You may unsubscribe from SMS messages by replying STOP and request SMS assistance by replying HELP.
10. Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updated version will be posted on this page with a revised effective date.
Plomberie D’ Experts
Phone: +15147460094
Email: [email protected]
Address: 6515 Rue Magloire Montréal, QC H1P 1N6